Flower drama

This morning after dropping the boys off at Karate, I headed to our local flower shop to order funeral flowers. Once inside I asked if they delivered to the funeral home that is being used. Not usually was the answer but because someone else (my cousin who also lives in this town thirty minutes tops from the funeral home)had ordered them, we will do it.Great, I thought I proceeded to pick out a dish garden but a nice floral arrangement caught my eye . I looked at both, thought for a minute and made a decision. OK I walked back to the counter and told the clerk that I wanted the arrangement with a ribbon that said uncle. She rung it up. The total was more than twenty dollars over what I had estimated, so I asked. Oh I was told, there is the ten dollar delivery fee( yes I counted that) and then the wiring fee. Wiring fee???? I asked. Why yes that is not our delivery area. OK, I said confused but you said you would deliver them since you had multiple orders. Well we can't the clerk informed me in an annoyed voice. OK well then I will call the shop thirty minutes away and order direct, I told her. She threw her pen down and stormed into the back room.
Gee, I thought as I left ,I didn't mean to be rude. but I did ask if they would deliver before taking up my time as well as hers to make a selection and she told me that they would and never once corrected herself telling me not to waste my time that whatever I wanted would have to be wired anyway. Yes I should be the annoyed one but I didn't throw anything and storm off, even after the rude lady left me at the counter following her rude exit. Anyway I came home, looked up a shop near the funeral home and called. The lady was happy to take my custom order and charge my credit card( significantly less than the other store to boot ). She also waived the delivery charge since she had other orders going the same place. I thanked her as I hung up but wonder does she realize how good her business educate made me feel ? Not that she did anything for me that she doesn't do for all her customers, but the lack of hassle made me feel special. Maybe that is why her small shop has survived . Anyway, Thank you Sunflower seed shop. I appreciate you accepting my business with a smile !