Phone working and on my soap box !

This morning, three days after I lost phone service, the man from the phone company showed up bright and early to fix my problem. Thankfully he found the problem and had it fixed in a short time. Don't get me wrong, I am thrilled to have my phone service back but honestly should it have taken three days especially when I am paying three hundred dollars a month to this company to provide my bundle of services ( OK my cell phones still worked but still) What if I were an elderly person with no cell phones ? Such a person could have an emergency and no way to even call 911.... This is unacceptable !