Sometimes it's best to walk away

After my upsetting call to the car rental company yesterday, I called Mike at work. he didn't care for what they were doing any more than I did so he called the company as well as the adjuster to straighten things out. He got nowhere quick so we started calling other rental places. Sure enough " You Save auto rental" was more than happy to accommodate us. Since they are a littler business that Enterprise or Hertz they were much more willing to go the extra mile for our business. They even drove the car from their shop, twenty minutes away, to our house and dropped it off. Sometimes it just doesn't pay to go with big corporations. To them I am just a number and if I walk away the next number will be by soon enough. To a smaller company though,the next person may not be by as soon so they are happy to keep me there. Sure they didn't have the selection of cars that Enterprise had and the Chevy Malibu that we ended up renting is an old 2005 {gasp}(with only 16000 Miles on it) but hey I can make some sacrifices for a company who treats me as though I matter. To me there is nothing sadder than people being treated as if they don't matter. We are all here for a purpose, even if people don't realize what other peoples purposes are.
I guess that it is just the world that we are living in. How sad when businesses can't remember what makes them a business in the first place, the people. Too bad we live in a world where this is the norm. For me I will just keep seeking the small businesses that go the extra mile and hope that more and more people will do the same.If we get enough people doing this, things just may change someday.