Constructive criticism

After picking up Cindy's senior pictures on Monday , I finally got around to filling out the customer service survey this morning. I always try to fill these surveys out ( good or bad ) as I feel that they are a good way for me ( the average person) to give feedback. How else would management , most of which never actually step foot where actual work is being done, know what kind of service is actually being given. I try not to make these all about "so and so should be fired" or anything like that but I do try to be honest. Many times people do not even realize that they are being perceived in a certain way , or that what they say can be overheard.For instance the other day I went through a fast food drive through to buy a couple drinks after Michael got out of Physical Therapy. When I got to the window one employee was telling another that the lady who just left the speaker ( not me ) was swearing at her and added what a four letter word this woman was. I politely asked that they save this for the break room as I just wanted my drinks. ( I am sure I was cussed out too as I left) My hope here was that these girls realize that they can be heard and that this sort of thing is inappropriate. I could have called the manager over but I felt that my words were good enough. Anyway this Senior picture survey was tough. I have a hard time remembering every name of every person that I have a comment about . but I hate to generalize and besides some people need retrained and others need to be the trainers. OK I am anal about this ! Anyway I looked up names on papers and think I painted a pretty good picture of my experience. Let's hope that the studio is appreciative of my time .